SSCC Tech Support

Setting up MFA on a new phone is an essential step in ensuring the security of your accounts. However, the process will vary depending on your situation. In this article, we will provide you with step-by-step instructions on how to set up MFA on a new phone for different scenarios.

I got a new phone and still have my old phone:

If you have a new phone but still have your old phone, you can easily set up MFA on your new device. To do so, log in to your SSCC Email account. During the login process, use your old phone to approve MFA.

• Once logged in, click your profile icon in the upper right corner, then select ‘View Account’.
• On the My Account page, select ‘UPDATE INFO’ in the Security Info section.
• In the row that lists Microsoft Authenticator, select the ‘Delete’ button on the right side of that row.
• Once the old Authenticator is deleted, select ‘+ Add sign-in method’
• Select ‘Authenticator app’ from the drop down menu. Then select ‘Add’.
• Download the Microsoft Authenticator app on your new phone.
• On you web browser, select ‘Next’ on the Start by getting the app window. Then select 'Next’ on the Set up your account window. Your browser will then display a QR code.
• On the Microsoft Authenticator app on your phone, select ‘Add Account’ then select ‘Work or School Account.’
• Use your phone to scan the QR code on your browser, then select ' Next’ on the browser.
• On your phone select ‘Approve’ on the Approve sign-in notification.
• Your new phone is now registered with your SSCC account.

I got a new phone and still have the same phone number, but don’t have my old phone: 

If you have a new phone with the same phone number, updating your MFA settings is straightforward. Start by logging in to your SSCC Email account. During the MFA process, you will see a "Use a different verification option" button. Click on it and select the option that works best for you, either by text or call.

• Once logged in, click your profile icon in the upper right corner, then select ‘View Account’.
• On the My Account page, select ‘UPDATE INFO’ in the Security Info section.
• In the row that lists Microsoft Authenticator, select the ‘Delete’ button on the right side of that row.
• Once the only Authenticator is deleted, select ‘+ Add sign-in method’
• Select ‘Authenticator app’ from the drop down menu. Then select ‘Add’.
• Download the Microsoft Authenticator app on your new phone.
• On you web browser, select ‘Next’ on the Start by getting the app window. Then select 'Next’ on the Set up your account window. Your browser will then display a QR code.
• On the Microsoft Authenticator app on your phone, select ‘Add Account’ then select ‘Work or School Account.’
• Use your phone to scan the QR code on your browser, then select ' Next’ on the browser.
• On your phone select ‘Approve’ on the Approve sign-in notification.
• Your new phone is now registered with your SSCC account.

I got a new phone with a new number and no longer have my old phone:

If you have a new phone with a new number and no longer have access to your old phone, you will need to contact Tech Support to temporarily exempt your account to allow for a new setup. Contact Tech Support at 937-393-3431 x2800 or techsupport@sscc.edu.  

If you have any questions or concerns about updating your MFA settings or need further assistance, please do not hesitate to reach out to us at 937-393-3431 x2800 or email us at techsupport@sscc.edu. We are available to provide support and guidance to ensure that your MFA setup is seamless and secure.