If you have lost your SSCC password and have set up Multi-Factor Authentication (MFA), follow Method One to recover your password. If you have not previously set up MFA, follow Method Two to contact Tech Support.
Method One
If you don’t know your current password and set up MFA follow the steps below.
- When logging into SSCC Email, Canvas, or MyRecords click ‘Forgot my password’ on the O365 login screen:
- On the Get back into your account screen, enter your Email address and the characters in the picture. Then select ‘Next’ to continue.
- You will then be asked to ‘choose the first contact method we should use for verification’. Select ‘Approve a notification on my authenticator app’, then select 'Send Notification’.
- Approve the notification sent to your phone app by entering the number shown on your web browser. You will receive a notification to your phone:Click the notification to open the Microsoft Authenticator app. Enter the number shown on your web browser, then select ‘Yes’.
- You will then be asked to complete Verification Step 2. Select ‘Text my mobile phone’, and enter your cell phone number, then select ‘Text’.
- You will receive a text message to your cell phone with a verification code. Enter that code into the web browser and select ‘Next’.
- You will then be asked to enter your new password, and the confirm your new password. After that is entered, select ‘Finish’.
- Your password is now reset. To sign in with your new password select the Click Here link.
Method Two
Contact Tech Support
Contact Tech Support by phone at 800-628-7722 x2800 and select Option 1 for Password Assistance, or by email at mytechsupport@sscc.edu. If you cannot access your SSCC email you can use an alternate email address. In the email include your name, student ID, and a phone number at which you can be reached because login information will not be sent to an insecure email address (any email address other than @live.sscc.edu or @sscc.edu). Also, students can notify their instructors for assistance contacting Tech Support if no other email address is accessible.